Why Are Some Companies So Averse To Email Exchanges?

I just had a failed relationship with a potential residential mortgage

broker. I just don't understand why the Senior Mortgage Analyst I was
dealing with refuses to correspond via email and insists on phone
conversations. I like email exchanges because it let's me document all
the different options I'm entertaining with my upcoming mortgage
renewal. It let's me put everything down into a spreadsheet for
analysis, and is a great record-keeping method. I didn't have issues
with my previous broker, who didn't mind answering my questions
regarding specific calculations and amortization periods, all via
email.

I complained about this asking to get the Analyst's supervisor
involved to get my questions in the emails answered, and guess what
happens. That's right - the supervisor 'calls' me. She said that they
have been in business for 20 years and that their preference is to
conduct their transactions over the phone instead of email. What about
customer preference? This was a red flag for me. If they can't obey a
simple customer request to correspond via emails, I don't see why they
would listen to anything I have to say when negotiating a new
mortgage.

This can't be the standard. Is there any reason why some mortgage
brokers won't commit tentative interest rates and imaginary
calculations to paper (or email) so to speak. Are they afraid I would
hold them to those rates if it was in an email? Come on. Have you had
a similar experience with a mortgage broker and if so, is this the
standard?

I politely thanked the Mortgage Analyst's supervisor for her time and
said goodbye.

Comments

How I Fixed My In-Sink Garburator

Our kitchen garburator had been out of order for the past few weeks and I thought I would give it some tender loving care this Christmas Holidays because we'll need it. It's a Mainline Model 1900 and has been very dependable for the past 6 years. This happened a few times before and all I did was run a wooden barbeque stick through the serrated edges of the garburator blade to dislodge whatever gunk was in there and that did the trick. It didn't this time and I was ready to spend some money. I was tempted to call our plumber and have them fix this for me (here take my money) but I thought to myself, how hard can this be. I was also tempted to take the whole thing apart to clean whatever was causing the blade to not spin but I'm sure I would have lost a few fingers or two if I did that. What did work was using something everyone already has lying around the kitchen - a butter knife. Take the butter knife and find the gap in the blade to insert the tip of the kn...

Success Story Renewing my Okta Maintenance Certification thru Examity

The Okta Certified Professional certification had to be renewed every 2 years and my maintenance exam was due on July 30, 2023. I was confident about passing the exam because I had just completed an HRIS mastering project and Okta. However, the exam format was unnatural using DOMC (discreet option multiple choice), so I had to study and review a fair bit of material to prepare. After studying a decent amount, I scheduled my exam for Tuesday, June 27, 2023. After hitting the next page, there was an error so I hit the back button and tried again. I was able to get it scheduled but didn't know that the exam date was actually scheduled for Sunday, June 25, 2023, for some reason. There was a confirmation email stating that but of course, I did not read it because I was focused on the Tuesday, June 27th date. I continued cramming until Tuesday but realized in horror that I was a no-show when I logged in 30 minutes before the exam at 10:30pm. If you have ever done offsite exams, yo...

High-blood Pressure Scare

My wife recently had an elevated high blood pressure. It was very unexpected as she was always showing me how low her readings were every time we checked together. I have always been the one constantly monitoring both cholesterol, blood pressure, and blood sugar readings and am really surprised to find out that her readings went through the roof last week. My mother-in-law just left for Toronto last Sunday after a summer full of family gatherings. My wife complained days before that she had constant headaches and took the customary Advil whenever she feels the onset of migraine coming or when her time of the month is near. This time was different however. She said that her head felt like it was about to explode and she decided to check her blood pressure readings at home. The reading came back systolic 230 and diastolic 130. After seeing this, I immediately drove us to Surrey Memorial ER to get her checked out. If you have ever had the opportunity to wait in an emergen...

Chromilo Amin

Search This Blog